Sr. Specialist, Business Process Management
Description Summary of
Responsibilities:
The Senior Specialist, Business Process Management supports various types of initiatives to redesign processes critical to improve operational efficiencies and/or customer experience.
The Senior Specialist works with various levels of the organization and partners with IT, Operations, and the business to improve upon and/or drive goals and objectives.
The Senior Specialist interacts with all levels of management and subject matter experts and analyzes process data, and develops solutions that improve process performance and seeks to increase productivity, efficiency, and promote cost reduction.
This position will support a Servicing function.
Essential Functions:
Assists the assigned business unit with complex projects and business issues requiring advanced technical or industry knowledgeDevelops project plans, meeting minutes, and project reportsCollects and analyzes internal and external data sourcesFacilitates working sessions with various stakeholders to help drive innovation and process improvementEnhances reporting and communications for stakeholder departmentsTracks projects and updates project list on department SharePoint siteConducts benchmarking research on industry best practicesLeads process redesign efforts across businesses and functionsDocuments current state and future state business processesConducts process analysis in support of development of efficienciesBuilds KPI reporting and dashboard for ongoing process analysis and monitoringPrepares findings and presents implementation plans to all levels of managementAssists stakeholder department in the preparation of responses to employee innovation suggestions (Ideas In Action)Follows-up and supports the business as neededOther Functions:
Other duties as assignedRequirements:
Education -Bachelor's Degree:
in Business, Finance, Economics, Mathematics or equivalent fieldor equivalent work experienceExperience -3-5 years of experience in project management, integration of business processes, systems, or products3-5 years of experience in a Customer Service function3-5 years of experience conducting data analysis on processes3-5 years experience building and reporting key performance or risk indicatorsSkills & Abilities - Ability to multitask and maintain multiple projects simultaneouslySuperior communication and organization skillsExcellent analytical capabilities including Excel, and relational database skillsDetail oriented, organized, and analyticalMust relate well to all kinds of people, actively listen, and builds constructive relationships, and support our business partners using diplomacy and tactExhibit creativity and innovationDemonstrated ability to operate independently with broad general guidance inside defined business objectivesAbility to drive projects and activities to successful conclusion, operating with a high sense of urgencyDemonstrated proficiency in Microsoft Excel, PowerPoint, SharePoint and WordConscientious with strict attention to detailLicenses & Certifications - Lean, Agile, Six Sigma, or Business Process Management CertificationCompetencies:
Change Orientation - Flexibility:
Proficient - Applying and ExecutingAdapts quickly to change and makes suggestions for increasing the effectiveness of changeAppropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demandsChange Orientation - Support for Change:
Proficient - Applying and ExecutingUnderstands rationale for change and adjusts schedules and tasks to make things workAnticipates and plans for changes in work schedules and assignmentsCollaboration - Relationship Management:
Proficient - Applying and ExecutingKnows who to reach out to inside and outside of one's team to get work doneTakes action to enhance working relationships needed to achieve seamless work flowCustomer Focus - Customer Satisfaction:
Proficient - Applying and ExecutingAssesses problem situations and initiates effective interventions that result in customer satisfactionTakes time to develop and maintain relationships with customersCustomer Focus - Issue Ownership:
Proficient - Applying and ExecutingAddresses customer's requests, ensures concerns are recorded accurately and action is initiated appropriatelyMakes extra effort to satisfy customers needs and meet commitmentsProblem Solving - Problem Identification:
Proficient - Applying and ExecutingIdentifies the component parts of a complex situation or problem and the relationship among variables that are not obviousProblem Solving - Solution Definition:
Proficient - Applying and ExecutingSees through complexity and detail to get to the critical issues at handTakes into account the wider context within which problems existRisk Management - Continuous Process Improvement:
Proficient - Applying and ExecutingProactively works to streamline processes and identify and eliminate redundanciesContributes to the implementation of new methods, policies, processes, procedures, or techniquesIndependently performs monitoring and testing of processesRisk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
Proficient - Applying and ExecutingExecutes risk management process and procedures without management direction, and demonstrates awareness of expected resultsKnows the relationship and impact of actions and resultsHas an understanding of regulations impacting area supportedWorking Conditions:
Frequently:
Minimal physical effort such as sitting, standing, and walking.
Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer's Rights:
This job description does not list all the duties of the job.
You may be asked by your supervisors or managers to perform other duties.
You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time.
This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Salary:
$11.
51 - $17.
94.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
The Senior Specialist, Business Process Management supports various types of initiatives to redesign processes critical to improve operational efficiencies and/or customer experience.
The Senior Specialist works with various levels of the organization and partners with IT, Operations, and the business to improve upon and/or drive goals and objectives.
The Senior Specialist interacts with all levels of management and subject matter experts and analyzes process data, and develops solutions that improve process performance and seeks to increase productivity, efficiency, and promote cost reduction.
This position will support a Servicing function.
Essential Functions:
Assists the assigned business unit with complex projects and business issues requiring advanced technical or industry knowledgeDevelops project plans, meeting minutes, and project reportsCollects and analyzes internal and external data sourcesFacilitates working sessions with various stakeholders to help drive innovation and process improvementEnhances reporting and communications for stakeholder departmentsTracks projects and updates project list on department SharePoint siteConducts benchmarking research on industry best practicesLeads process redesign efforts across businesses and functionsDocuments current state and future state business processesConducts process analysis in support of development of efficienciesBuilds KPI reporting and dashboard for ongoing process analysis and monitoringPrepares findings and presents implementation plans to all levels of managementAssists stakeholder department in the preparation of responses to employee innovation suggestions (Ideas In Action)Follows-up and supports the business as neededOther Functions:
Other duties as assignedRequirements:
Education -Bachelor's Degree:
in Business, Finance, Economics, Mathematics or equivalent fieldor equivalent work experienceExperience -3-5 years of experience in project management, integration of business processes, systems, or products3-5 years of experience in a Customer Service function3-5 years of experience conducting data analysis on processes3-5 years experience building and reporting key performance or risk indicatorsSkills & Abilities - Ability to multitask and maintain multiple projects simultaneouslySuperior communication and organization skillsExcellent analytical capabilities including Excel, and relational database skillsDetail oriented, organized, and analyticalMust relate well to all kinds of people, actively listen, and builds constructive relationships, and support our business partners using diplomacy and tactExhibit creativity and innovationDemonstrated ability to operate independently with broad general guidance inside defined business objectivesAbility to drive projects and activities to successful conclusion, operating with a high sense of urgencyDemonstrated proficiency in Microsoft Excel, PowerPoint, SharePoint and WordConscientious with strict attention to detailLicenses & Certifications - Lean, Agile, Six Sigma, or Business Process Management CertificationCompetencies:
Change Orientation - Flexibility:
Proficient - Applying and ExecutingAdapts quickly to change and makes suggestions for increasing the effectiveness of changeAppropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demandsChange Orientation - Support for Change:
Proficient - Applying and ExecutingUnderstands rationale for change and adjusts schedules and tasks to make things workAnticipates and plans for changes in work schedules and assignmentsCollaboration - Relationship Management:
Proficient - Applying and ExecutingKnows who to reach out to inside and outside of one's team to get work doneTakes action to enhance working relationships needed to achieve seamless work flowCustomer Focus - Customer Satisfaction:
Proficient - Applying and ExecutingAssesses problem situations and initiates effective interventions that result in customer satisfactionTakes time to develop and maintain relationships with customersCustomer Focus - Issue Ownership:
Proficient - Applying and ExecutingAddresses customer's requests, ensures concerns are recorded accurately and action is initiated appropriatelyMakes extra effort to satisfy customers needs and meet commitmentsProblem Solving - Problem Identification:
Proficient - Applying and ExecutingIdentifies the component parts of a complex situation or problem and the relationship among variables that are not obviousProblem Solving - Solution Definition:
Proficient - Applying and ExecutingSees through complexity and detail to get to the critical issues at handTakes into account the wider context within which problems existRisk Management - Continuous Process Improvement:
Proficient - Applying and ExecutingProactively works to streamline processes and identify and eliminate redundanciesContributes to the implementation of new methods, policies, processes, procedures, or techniquesIndependently performs monitoring and testing of processesRisk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
Proficient - Applying and ExecutingExecutes risk management process and procedures without management direction, and demonstrates awareness of expected resultsKnows the relationship and impact of actions and resultsHas an understanding of regulations impacting area supportedWorking Conditions:
Frequently:
Minimal physical effort such as sitting, standing, and walking.
Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer's Rights:
This job description does not list all the duties of the job.
You may be asked by your supervisors or managers to perform other duties.
You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time.
This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Salary:
$11.
51 - $17.
94.
Estimated Salary: $20 to $28 per hour based on qualifications.
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