UX Research Product Designer, IT
Location:
DFW Headquarters Building 8 (DFW-SV08)
Additional Locations:
None
Requisition ID:
42065
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
American is transforming the way we deliver software and solutions for our customers and this role is a new one at American. As part of this transformation the UX organization is aligning to a Portfolio and Product based culture and we are looking to hire a UX Research Product Designer with a primary focus on research as well as the ability to create visual deliverables like mock-ups.
The UX Research Product Designer is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with user research, interaction / visual design, information architecture, and UX strategy. This job is a member of the User Experience (UX) and Digital Platform team within IT.
This is an exciting opportunity for the right individual to take large, complex applications and transform them into simple, intuitive experiences. You ll wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock-ups). For this position, you will focus on customer research and exploring consumer behavior and motivation as well as helping to maintain research operations and conducting both moderated and unmoderated user tests to inform your design deliverables.
What you'll do
General
- Work with cross-functional teams using agile methods to define user stories and UX deliverables
- Influence outcomes and product owner decisions based on UX best practices, design principles and research
- Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
- Collect, analyze, present and action feedback and manage changes to deliverables
- Present work in a clear and compelling manner to stakeholders
- Provide timely status updates (including work left to do, issues, risks) on all products
- Communicate effectively with all team members to get work done
UX Research
- Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
- Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
- Design, recruit / schedule and moderate usability studies and user interviews
- Maintain and advance Research Ops as a core component of the UX department
- Help provide actionable and meaningful data-driven insights that represent the voice of customers and business stakeholders
Design
- Design the visual style, interface and interaction flow of applications and experiences
- Contribute to and adhere to the patterns of a given design system
- Develop conceptual diagrams, wireframes, visual mockups and prototypes
Information Architecture
- Advocate for the user and collaborate with business owners to develop features and flows that align with the user s needs
- Gather and translate rules and assets into UX systems, programs and enterprise solutions
- Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
All you'll need for success
Preferred Qualifications- Education & Prior Job Experience
- Bachelor s or master s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
- 5
years of experience as a UX practitioner with a specialty in research, testing and data analytics - Knowledge of, and experience using eye-tracking hardware and software
Skills, Licenses & Certifications
- Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
- Experience working closely with developers from inception through implementation in an agile environment
- Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
- Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
- Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
- In-depth understanding of both qualitative and quantitative research methods
- Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
- Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
- Experience rapidly iterating designs to conduct user testing and to deliver to development teams
- Experience in responsive, adaptive and accessible designs
- Ability to manage multiple concurrent projects and communicate effectively with non-technical users
Minimum Qualifications- Education & Prior Job Experience
- Bachelor s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
- 3
years of experience as a UX practitioner with a background in user experience design, interaction design or similar - Strong skills in modern design and prototyping tools (Figma, Zeplin, Adobe CC, etc.)
- Experience working closely with developers from inception through implementation in an agile environment
- Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
- In-depth understanding of both qualitative and quantitative research methods
- Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
- Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
- Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
- Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
- Experience rapidly iterating designs to conduct user testing and to deliver to development teams
- Experience in responsive, adaptive and accessible designs
- Ability to manage multiple concurrent projects and communicate effectively with non-technical users
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks:
Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. - Health
Benefits:
On day one, you ll have access to your health, dental, prescription and vision benefits to help you stay well. And that s just the start, we also offer virtual doctor visits, flexible spending accounts and more. - Wellness Programs:
We want you to be the best version of yourself that s why our wellness programs provide you with all the right tools, resources and support you need. - 401(k) Program:
Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. - Additional
Benefits:
Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20
Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life s journey? Feel free to be yourself at American.
Additional Locations:
None
Requisition ID:
42065
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