Management and Program Analyst
This position is located in the Central Service Center, Air Traffic Organization (ATO), Southwest Regional Office.Serves as the Strategic Integration Communication Manager to the Director, Central Service Center and is a recognized subject matter expert in a specialized area and provides leadership for highly complex and challenging activities under the minimal direction of a manager or executive. Incumbent is assigned duties by the Director and is subject to their administrative policy. Assignments involve a variety of complex, technically independent, and interdependent issues.Applies experience and expert knowledge that are applicable to his or her discipline to conduct functional activities for projects/programs that often require the development of new and innovative approaches. Develops and manages strategic integration communication efforts to align the service centers with the strategic objectives of Mission Support Services. Keeps the Director informed on communications internal to the Service Centers and external to customers and stakeholders.Evaluates communications from multiple sources to resolve conflicts and to differentiate between actual and required user needs, while effectively communicating with internal teams and external organizations to deliver strategic approaches. Uses high-level problem solving techniques that may involve data or systems analysis to determine causal factors to identify and propose solutions. Work reviewed only at completion for success in achieving planned results. Communicates with internal and external Lines of Business (LOB).Applies knowledge of FAA's policies and objectives to identify, define, and organize resources for large projects/programs/work activities. Acquires and allocates resources to accomplish activities within established schedules and budgetary requirements.Contacts are internal and external. Often represents the major subdivision and LOB/SO as a principal point of contact to provide advice and guidance on the applications of policies and procedures. Provides advice, council, and execution of format and mediums of communications to multi levels of the organization. Serves as focal point for Service Center Director communication. Maintains continuity and relationships with other Service Area offices to enhance horizontal communication for the Director.Broad policies and objectives provide general guidance for addressing issues but often require the development of new approaches. Serves as a subject matter expert (SME) for planning and implementation of communication initiatives. Assists in defining initiative scope, goals and deliverables, defining tasks and required resources. Documents, tracks, reports on connectivity to customers and other service providers. Monitors the execution of the strategy, communication initiatives and other organizational objectives.Develops new and innovative approaches, methodologies, and techniques to define and direct challenging communication techniques.Provides expert guidance and instruction both internally and externally to address diverse, complex issues which often cross multiple projects, programs, and/or functional areas. Develops and recommends approaches to address current and anticipated problems and issues. Has detailed knowledge of the interrelationships and the functional responsibilities of all major operational organizations. Must have the skill to apply this knowledge and be able to effectively maneuver through complex political situations.Work typically is reviewed only at completion for success in achieving planned results. Has broad discretion to ensure the alignment of organizational goals and policies and the requirements of the projects and/or other work activities. Candidates must have one year (52 weeks) of SPECIALIZED EXPERIENCE equivalent to the next lower level (FV-I, FG/GS-13) that is typically in or related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform in this position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.Specialized experience may include but not limited to:
Experience and applied knowledge of the substantive nature of agency programs and activities:
agency missions, policies, and objectives; management principles and processes; Experience coaching, leading diverse groups of employees, and resolving complex problems or issues; Demonstrated possession of strong skills in application of fact-finding and investigative techniques, communications and development of presentations; Experience working across organization lines to manage program and/or projects. Qualifications must be met by the closing date of this vacancy announcement.Special Note Concerning Knowledge, Skills and Abilities (KSAs):
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each (KSA), in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories:
score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience and applied knowledge of the substantive nature of agency programs and activities:
agency missions, policies, and objectives; management principles and processes; Experience coaching, leading diverse groups of employees, and resolving complex problems or issues; Demonstrated possession of strong skills in application of fact-finding and investigative techniques, communications and development of presentations; Experience working across organization lines to manage program and/or projects. Qualifications must be met by the closing date of this vacancy announcement.Special Note Concerning Knowledge, Skills and Abilities (KSAs):
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each (KSA), in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories:
score order, category grouping, or alphabetical and referred to the selecting official for consideration.
- Department:
0343 Management And Program Analysis - Salary Range:
$103,273 to $160,103 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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