Front Desk
At Jefferson Dental and Orthodontics, we believe that every patient deserves a 5-star experience from the moment they walk through our doors. As a Patient Concierge, you will serve as the first impression and final memory for all patient interactions. If you have a passion for providing exceptional customer service, possess strong communication skills, and are dedicated to ensuring a positive patient experience, we invite you to join our team.
Position Overview:
Reporting to the General Manager, Patient Concierges play a crucial role in creating a welcoming and positive atmosphere for our patients. You will greet patients, engage in open communication to provide an overview of their visit, address their questions or concerns, process paperwork, verify insurance information, and schedule appointments. Patient Concierges are also cross-trained in basic back-office functions to support our commitment to a 5-star patient experience.
Core
Responsibilities:
- Execute a 5-star patient experience by warmly greeting patients and ensuring they feel welcomed.
- Deliver individualized customer care by addressing patient needs, questions, or concerns in a respectful, friendly, and timely manner.
- Streamline patient visits by proactively preparing schedules, charts, and necessary information in advance.
- Conduct insurance verifications to ensure accurate co-pays.
- Initiate patient paperwork for treatment, including employment and insurance documentation.
- Coordinate discharge with the Lead Registered Dental Assistant (RDA) and provide patients with follow-up materials and post-op instructions.
- Assist patients with payment-related questions and process in-office payments.
- Maintain the cleanliness and orderliness of the lobby and front office.
- Provide assistance in other clinic areas as requested by leadership as assigned.
- Participate in community outreach activities, promoting our services to the public.
Competencies for Excellence:
- Leadership and Influence: Develop and communicate goals, enhance organizational commitment, and acknowledge contributions.
- Integrity & Credibility: Build trust and respect among patients, co-workers, and leaders through a professional demeanor.
- Initiative and Results Orientation: Set specific, challenging goals, measure results, and handle crises effectively.
- Effective Communication: Understand and tailor communication to others' needs, anticipate and manage its impact.
- Concern for Order and Quality: Maintain meticulous records without compromising accuracy while meeting deadlines.
- Teamwork: Foster a friendly and supportive atmosphere, pitching in to help colleagues.
- Self-Management: Exhibit self-confidence, function effectively under pressure, and manage behavior to reduce stress.
- Adaptability: Embrace change to support shifting priorities.
- Diversity: Adapt and integrate into a diverse work environment and patient population.
- Customer Service Excellence: Become a trusted advisor to patients, emphasizing and delivering a 5-star patient experience.
Job Requirements:
- Minimum age of 18 required.
- High School Diploma or equivalent required.
- Bilingual (English/Spanish) highly preferred.
- Minimum 1 year of Dental office experience highly preferred.
- Minimum 1 year of patient care or customer service experience highly preferred.
- Intermediate to advanced computer skills, including data entry.
- Reliable transportation and availability to work clinic hours, including Saturdays.
Join the Jefferson Dental and Orthodontics team and be a part of our commitment to providing exceptional oral healthcare and a 5-star patient experience. If you're ready to make a positive impact on patients' lives, apply today.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Application Question(s):
What are your pay expectations?
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Reception: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: In personEstimated Salary: $20 to $28 per hour based on qualifications.
Position Overview:
Reporting to the General Manager, Patient Concierges play a crucial role in creating a welcoming and positive atmosphere for our patients. You will greet patients, engage in open communication to provide an overview of their visit, address their questions or concerns, process paperwork, verify insurance information, and schedule appointments. Patient Concierges are also cross-trained in basic back-office functions to support our commitment to a 5-star patient experience.
Core
Responsibilities:
- Execute a 5-star patient experience by warmly greeting patients and ensuring they feel welcomed.
- Deliver individualized customer care by addressing patient needs, questions, or concerns in a respectful, friendly, and timely manner.
- Streamline patient visits by proactively preparing schedules, charts, and necessary information in advance.
- Conduct insurance verifications to ensure accurate co-pays.
- Initiate patient paperwork for treatment, including employment and insurance documentation.
- Coordinate discharge with the Lead Registered Dental Assistant (RDA) and provide patients with follow-up materials and post-op instructions.
- Assist patients with payment-related questions and process in-office payments.
- Maintain the cleanliness and orderliness of the lobby and front office.
- Provide assistance in other clinic areas as requested by leadership as assigned.
- Participate in community outreach activities, promoting our services to the public.
Competencies for Excellence:
- Leadership and Influence: Develop and communicate goals, enhance organizational commitment, and acknowledge contributions.
- Integrity & Credibility: Build trust and respect among patients, co-workers, and leaders through a professional demeanor.
- Initiative and Results Orientation: Set specific, challenging goals, measure results, and handle crises effectively.
- Effective Communication: Understand and tailor communication to others' needs, anticipate and manage its impact.
- Concern for Order and Quality: Maintain meticulous records without compromising accuracy while meeting deadlines.
- Teamwork: Foster a friendly and supportive atmosphere, pitching in to help colleagues.
- Self-Management: Exhibit self-confidence, function effectively under pressure, and manage behavior to reduce stress.
- Adaptability: Embrace change to support shifting priorities.
- Diversity: Adapt and integrate into a diverse work environment and patient population.
- Customer Service Excellence: Become a trusted advisor to patients, emphasizing and delivering a 5-star patient experience.
Job Requirements:
- Minimum age of 18 required.
- High School Diploma or equivalent required.
- Bilingual (English/Spanish) highly preferred.
- Minimum 1 year of Dental office experience highly preferred.
- Minimum 1 year of patient care or customer service experience highly preferred.
- Intermediate to advanced computer skills, including data entry.
- Reliable transportation and availability to work clinic hours, including Saturdays.
Join the Jefferson Dental and Orthodontics team and be a part of our commitment to providing exceptional oral healthcare and a 5-star patient experience. If you're ready to make a positive impact on patients' lives, apply today.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Application Question(s):
What are your pay expectations?
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Reception: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: In personEstimated Salary: $20 to $28 per hour based on qualifications.
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