Service Advisor - David McDavid Ford
Requisition IDUS-TX-Fort WorthBrand David McDavid Automotive GroupCategory Service AdvisorsPosition Type Regular Full-TimeOverviewBenefitsPay and Recognition:
o Weekly payo Paid holidays & paid time offo Paid trainingo Stock equity grant awards (select management and front-line team member's eligible!)Insurance / Retirement:
o Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity planso Up to 8 weeks paid pregnancy leave (disability leave)o 1 week paid parental leaveo Health savingso Flex spending accounts (tax free)o Short-term and Long-term disability planso Life Insurance (Whole Life and Term)o 401k with company matchLearning, Tuition Assistance and Career Development:
o Digital career path tool to assist with career developmento Continuous training through Asbury Universityo Professional growth and development opportunitiesAdditional advantages:
o Student loan relief resourceso Employee assistance programo Employee discounts on vehicle purchases, parts and service repairso Scholarship awardso Opportunities to join our community service initiativeso Aggressive Employee referral program with bonus opportunitiesResponsibilities and QualificationsThe Service Advisor is the face of the dealership for service customers.
It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.
In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
o Greet customers in a timely, friendly manner and obtain pertinent vehicle informationo Actively promote and build rapport with the customero Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationso Generate and provide customer with a complete and accurate estimate of repairo Establish and communicate completion time of repair with customer and techniciano Answer incoming service callso Maintain and schedule service appointmentso Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)o Strictly follow the manufacturer's warranty guidelines and procedureso Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoreso Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyo Must be able to manage in a fast paced work environment with limited supervisiono Must have great customer service, phone and computer skillso Previous automotive Service Advisor experience heavily preferredo Must be a minimum of eighteen years of ageo Must have a valid driver's licenseo Must be able to pass pre-employment screening (background & drug test)PM22Need help finding the right job?We can recommend jobs specifically for you!Click here to get started.
PI36b30b521fa7- Recommended Skills Computer Literacy Customer Satisfaction Customer Service Friendliness Maintenance Property Management Estimated Salary: $20 to $28 per hour based on qualifications.
o Weekly payo Paid holidays & paid time offo Paid trainingo Stock equity grant awards (select management and front-line team member's eligible!)Insurance / Retirement:
o Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity planso Up to 8 weeks paid pregnancy leave (disability leave)o 1 week paid parental leaveo Health savingso Flex spending accounts (tax free)o Short-term and Long-term disability planso Life Insurance (Whole Life and Term)o 401k with company matchLearning, Tuition Assistance and Career Development:
o Digital career path tool to assist with career developmento Continuous training through Asbury Universityo Professional growth and development opportunitiesAdditional advantages:
o Student loan relief resourceso Employee assistance programo Employee discounts on vehicle purchases, parts and service repairso Scholarship awardso Opportunities to join our community service initiativeso Aggressive Employee referral program with bonus opportunitiesResponsibilities and QualificationsThe Service Advisor is the face of the dealership for service customers.
It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.
In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
o Greet customers in a timely, friendly manner and obtain pertinent vehicle informationo Actively promote and build rapport with the customero Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationso Generate and provide customer with a complete and accurate estimate of repairo Establish and communicate completion time of repair with customer and techniciano Answer incoming service callso Maintain and schedule service appointmentso Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)o Strictly follow the manufacturer's warranty guidelines and procedureso Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoreso Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyo Must be able to manage in a fast paced work environment with limited supervisiono Must have great customer service, phone and computer skillso Previous automotive Service Advisor experience heavily preferredo Must be a minimum of eighteen years of ageo Must have a valid driver's licenseo Must be able to pass pre-employment screening (background & drug test)PM22Need help finding the right job?We can recommend jobs specifically for you!Click here to get started.
PI36b30b521fa7- Recommended Skills Computer Literacy Customer Satisfaction Customer Service Friendliness Maintenance Property Management Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
