Quality Control Manager
3.
3 Full-time Full Job Description Bridgecrest needs a Quality Control Manager What's under the hood:
Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 140 dealerships, 3 operations centers and 20 reconditioning centers across the nation, our 5,000
employees are focused on getting the right customer in the right car, at the right terms.
With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.
Bridgecrest, the finance side of the business, is part of the DriveTime family.
We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer-and of each professional.
If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
That's Nice, But What's the Job? In short, the Quality Control Manager works with QC specialists and oversees and ensures process monitoring throughout the organization.
This position reports to a Senior Manager and is the manager of an assigned team of QC Specialists in the call center.
Their main task is to supervise the quality control activities by hiring, training, motivating and monitoring the identified team, and establishing partnerships with other key disciplines and lines of business throughout the organization.
In long, the Quality Control Manager:
Lead a team of quality control specialists who perform process and procedural audits on different business units within the company.
Compile audit findings into reports that are shared with business leadership.
Identify, track, and monitor business trends and opportunities and support in the remediation process.
Work with internal business partners to set and maintain benchmarks.
Interact with and report to different levels of leadership; act as an internal liaison.
Collaborate with business leaders on defects and audit findings.
Initiate new audit processes as requested by business leaders.
Interview, train, coach, develop, and mentor quality control specialists.
Participate of process improvement projects.
Develop, facilitate, and oversee internal training on a wide array of internal processes.
Required Skills Previous management experience and strong leadership skills.
Strategic & analytical mindset; attention to detail.
Strong people skills; excellent verbal and written communication abilities.
Ability to manage conflicting priorities and deadlines.
Proficiency in Microsoft Suite, specifically Excel, Teams, Outlook, Forms, PowerPoint, & SharePoint.
Passion for servant leadership and building and managing effective teams.
Ability to multitask, organize, time-manage, and prioritize under pressure.
Forward thinking, problem solving, solution driven.
Project management:
ability to launch new internal processes audits from start to finish.
Preferred Skills/Qualifications High School Diploma or GED required.
Experience in quality control, quality assurance, compliance, and/or process improvement.
Six Sigma Green Belt certified.
Process mapping / process design.
Working knowledge of statistics.
Hiring is contingent upon successful completion of our background and drug screening process.
DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.
Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Full-time Full Job Description Bridgecrest needs a Quality Control Manager What's under the hood:
Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 140 dealerships, 3 operations centers and 20 reconditioning centers across the nation, our 5,000
employees are focused on getting the right customer in the right car, at the right terms.
With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.
Bridgecrest, the finance side of the business, is part of the DriveTime family.
We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer-and of each professional.
If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
That's Nice, But What's the Job? In short, the Quality Control Manager works with QC specialists and oversees and ensures process monitoring throughout the organization.
This position reports to a Senior Manager and is the manager of an assigned team of QC Specialists in the call center.
Their main task is to supervise the quality control activities by hiring, training, motivating and monitoring the identified team, and establishing partnerships with other key disciplines and lines of business throughout the organization.
In long, the Quality Control Manager:
Lead a team of quality control specialists who perform process and procedural audits on different business units within the company.
Compile audit findings into reports that are shared with business leadership.
Identify, track, and monitor business trends and opportunities and support in the remediation process.
Work with internal business partners to set and maintain benchmarks.
Interact with and report to different levels of leadership; act as an internal liaison.
Collaborate with business leaders on defects and audit findings.
Initiate new audit processes as requested by business leaders.
Interview, train, coach, develop, and mentor quality control specialists.
Participate of process improvement projects.
Develop, facilitate, and oversee internal training on a wide array of internal processes.
Required Skills Previous management experience and strong leadership skills.
Strategic & analytical mindset; attention to detail.
Strong people skills; excellent verbal and written communication abilities.
Ability to manage conflicting priorities and deadlines.
Proficiency in Microsoft Suite, specifically Excel, Teams, Outlook, Forms, PowerPoint, & SharePoint.
Passion for servant leadership and building and managing effective teams.
Ability to multitask, organize, time-manage, and prioritize under pressure.
Forward thinking, problem solving, solution driven.
Project management:
ability to launch new internal processes audits from start to finish.
Preferred Skills/Qualifications High School Diploma or GED required.
Experience in quality control, quality assurance, compliance, and/or process improvement.
Six Sigma Green Belt certified.
Process mapping / process design.
Working knowledge of statistics.
Hiring is contingent upon successful completion of our background and drug screening process.
DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.
Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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