Quality Assurance Assistant - Inside Sales
2.
9 Quick Apply Full-time 4 hours ago Full Job Description The Shield Co.
Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness.
We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
Currently, we are hiring for a Quality Assurance Assistant - Inside Sales position.
In this role, we are looking for those with knowledge of basic sales processes and sales models to properly audit sales conversations, conduct accurate and thorough entry of sales and customer data into the company's CRM, maintain Inside Sales documents, and regularly audit data input into the company's databases to ensure adherence to Inside Sales best practices and required procedures.
Pay and Benefits The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)! For this role, we offer:
Competitive hourly rate ($14.
00-$16.
50 DOE) Paid time off Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually Paid Vacation 10 company-paid holidays Benefits (employee as well as family) Medical Health Savings Account (HSA) Dental Vision Voluntary Life Short-Term and Long-Term Disability 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2% Employee Assistance Program Rally Health and Wellness Program Employee and Friends/Family Discounted Pest Control Services What will I be doing in this position? We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:
This role can be fully remote (for highly qualified candidates) Conduct data entry into the PestRoutes system from external sources per the directive of department management Ensure quality maintenance and accountability of customer support processes through procedural documentation, process, and procedure verification Catalogue data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysis Audit data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvements Report errors encountered by support staff team members to relevant supervisors for coaching and correction Operate as a liaison to Customer Care Center Management, employees, and other relevant department figureheads and external 3rd parties Assist with collecting, reporting and analyzing key performance metrics Physical Demands and Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to walk.
The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.
The employee may occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular standing, walking, and sitting The ability to use a computer and telephone systems is essential to work.
Work is inside a climate-controlled office with moderate noise level Am I qualified for this position? While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:
High School diploma/GED required, some college preferred Proficient with Microsoft Office applications:
Access, Word, Excel, PowerPoint, Outlook Ability to effectively manage, coordinate simultaneous projects, and successfully prioritize multiple projects with seamless execution and sound judgment Proven troubleshooting, root cause analysis and continuous improvement skills/methodology The Shield Co.
Management LLC/EcoShield Pest Solutions is an equal opportunity employer.
Job Type:
Full-time Pay:
$14.
00 - $16.
50 per hour
Benefits:
401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Vision insurance Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote
Experience:
Customer service:
1 year (Preferred) Work Location:
Remote Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Quick Apply Full-time 4 hours ago Full Job Description The Shield Co.
Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness.
We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
Currently, we are hiring for a Quality Assurance Assistant - Inside Sales position.
In this role, we are looking for those with knowledge of basic sales processes and sales models to properly audit sales conversations, conduct accurate and thorough entry of sales and customer data into the company's CRM, maintain Inside Sales documents, and regularly audit data input into the company's databases to ensure adherence to Inside Sales best practices and required procedures.
Pay and Benefits The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)! For this role, we offer:
Competitive hourly rate ($14.
00-$16.
50 DOE) Paid time off Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually Paid Vacation 10 company-paid holidays Benefits (employee as well as family) Medical Health Savings Account (HSA) Dental Vision Voluntary Life Short-Term and Long-Term Disability 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2% Employee Assistance Program Rally Health and Wellness Program Employee and Friends/Family Discounted Pest Control Services What will I be doing in this position? We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:
This role can be fully remote (for highly qualified candidates) Conduct data entry into the PestRoutes system from external sources per the directive of department management Ensure quality maintenance and accountability of customer support processes through procedural documentation, process, and procedure verification Catalogue data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysis Audit data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvements Report errors encountered by support staff team members to relevant supervisors for coaching and correction Operate as a liaison to Customer Care Center Management, employees, and other relevant department figureheads and external 3rd parties Assist with collecting, reporting and analyzing key performance metrics Physical Demands and Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to walk.
The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.
The employee may occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular standing, walking, and sitting The ability to use a computer and telephone systems is essential to work.
Work is inside a climate-controlled office with moderate noise level Am I qualified for this position? While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:
High School diploma/GED required, some college preferred Proficient with Microsoft Office applications:
Access, Word, Excel, PowerPoint, Outlook Ability to effectively manage, coordinate simultaneous projects, and successfully prioritize multiple projects with seamless execution and sound judgment Proven troubleshooting, root cause analysis and continuous improvement skills/methodology The Shield Co.
Management LLC/EcoShield Pest Solutions is an equal opportunity employer.
Job Type:
Full-time Pay:
$14.
00 - $16.
50 per hour
Benefits:
401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Vision insurance Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote
Experience:
Customer service:
1 year (Preferred) Work Location:
Remote Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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